Effective Date: 16 June 2026
1. Our Commitment to Privacy
Success Tutoring Epping ("we", "us", "our") is committed to protecting the privacy and confidentiality of our students, parents, guardians, staff and visitors.
This Privacy Policy explains how we collect, use, store and disclose personal information in connection with our tutoring services.
By enrolling in our programs, using our website, contacting us or providing personal information to us, you agree to the terms of this Privacy Policy.
2. Information We Collect
Parent / Guardian Information
• Full name
• Residential address
• Phone number
• Email address
• Emergency contact details
• Payment and billing information
Student Information
• Full name
• Date of birth
• School year level
• School attended
• Academic performance information
• Assessment results
• Learning goals
• Attendance records
• Progress notes
• Homework and educational records
Website Information
• IP address
• Browser type
• Device information
• Website usage statistics
• Form submissions
3. How We Collect Information
We collect information through enrolment forms, assessments, parent consultations, phone calls, emails, SMS communications, website enquiry forms, social media enquiries, attendance records and direct communication with parents and students.
4. Why We Collect Information
We collect personal information to:
• Provide tutoring services
• Assess student learning needs
• Develop personalised learning programs
• Track student progress
• Communicate with parents and students
• Process payments and memberships
• Schedule classes and make-up lessons
• Respond to enquiries
• Improve our services
• Meet legal and regulatory requirements
5. Photographs, Videos and Marketing
From time to time, we may take photographs, videos or testimonials of students participating in activities. These materials may be used for social media, website content, marketing materials and promotional campaigns. Parent or guardian consent will be obtained before using identifiable student images for marketing purposes.
6. Disclosure of Information
We do not sell personal information. Information may be disclosed to staff, tutors, technology providers, payment processors, professional advisers and government authorities where required by law.
7. Direct Marketing
We may send information regarding student progress, centre updates, holiday programs, educational resources and promotions. You may opt out of marketing communications at any time.
8. Storage and Security
We take reasonable steps to protect personal information from unauthorised access, misuse, loss, modification and disclosure. Information may be stored electronically or in secure physical files.
9. Access and Correction
Parents, guardians and eligible students may request access to personal information we hold about them and request corrections where required.
Contact:
Success Tutoring Epping
Email: [email protected]
Phone: 1300 002 828
10. Children's Privacy
As we provide services primarily to school-aged students, personal information is generally collected with the knowledge and consent of a parent or legal guardian.
11. Website and Cookies
Our website may use cookies and analytics tools to improve user experience and understand website usage. Users may disable cookies through their browser settings.
12. Complaints
If you have concerns regarding privacy or the handling of personal information, please contact us and we will investigate and respond within a reasonable timeframe.
13. Changes to This Policy
We may update this Privacy Policy from time to time. The most current version will be available on our website and takes effect immediately upon publication.
Contact Details
Success Tutoring Epping
Suite 5, 74 Rawson Street, Epping NSW 2121
Phone: 1300 002 828
Email: [email protected]